Claims

I have a Flat Tyre. Need help

No sweat! If you’ve already got our Roadside Assistance cover just call our partner Morni 920003922 and they’ll promptly come to replace your tyre. Don’t have the Roadside cover yet? You can add it on rightaway from your My Account tab.

How and when will my claim be paid?

How? We’ll send the eligible claim amount directly to your bank account, as per details given by you while filing the claim.

When? In most cases, it will only take a couple of days to get this done.

My car's battery is dead. Need help

We’ll get it started in no time! If you’ve already got our Roadside Assistance cover just call our partner Morni 920003922  and they’ll promptly come and replace the battery. Don’t have the Roadside cover yet? You can add it on rightaway from your My Account tab.

My car was stolen!

This is probably everyone’s nightmare! But with the “Bad Guy Protection” package, we can protect your car for up to SAR 30,000 from such situations. Just keep in mind to report your stolen vehicle immediately to the police.

How can I see the status of my claims?

To view all open claims, simply go to ”My Claims” in your personal profile. We’ll keep you fully updated and notify you when any changes are made to your claim.

I need help with towing my car

Make sure to move yourself to a safe spot by the roadside first! If you’ve already got our Roadside Assistance cover just call our partner Morni 920003922 and they’ll tow your car in no time. Don’t have the Roadside cover yet? You can add it on rightaway from your My Account tab.

My car's engine is damaged or not working

Don’t feel stuck! If you’ve already got our ‘Always on the Road’ cover then we’ll pay for the repair or replacement as per the policy terms. Don’t have the cover yet? You can add it on rightaway from your My Account tab.

I am out of Fuel and stranded on the road. Need help

We’ll fuel you up! If you’ve already got our Roadside Assistance cover just call our partner Morni 920003922  and they’ll promptly bring the fuel to you. Don’t have the Roadside cover yet? You can add it on rightaway from your My Account tab.

My car was maliciously damaged.

We are so sorry to hear that! First things first, you should immediately call the police and report any damages made. Make sure you receive a police traffic report as this might be needed. Afterward, we can help you with your damages if you have our ”Bad Guy Protection” add-on in your insurance.

What is the claim processing time?

We’re constantly finding new ways to resolve your claims in no time at all! Normally, it only takes a few days to get it paid. In some rare or complex cases it might take a bit longer if we need external help to review it.

My car's windshield is damaged

That shatters our heart too! Don’t worry. If you’ve already got our ‘Always on the Road’ cover then we’ll pay for the damage repair as per the policy terms. Don’t have the cover yet? You can add it on rightaway from your My Account tab.

How do I file a claim?

Don’t worry! Filing a claim is simple. You just need your accident related documents and follow our simple steps. We promise to get you back on the road as soon as possible.

I was a victim of a hit & run.

Hit & run damages are really nasty! First things first, you should immediately call MOROOR and report any damages made. Afterward, we can help you with your damages if you have our ‘’Collision Cover’’ add-on in your insurance. You can add it to your policy at any time.
We can process your claim only if the other party is identified.

What to do if I am involved in an accident, and the other party is not insured?

That is surely not an ideal situation. Let us understand the liability of this accident.

Your fault > The other party can file a claim on our website.
Not your fault at all > That’s annoying. Please involve the traffic police to get paid for the damages.

In both the cases, if you have our Collision Cover then we’ll cover your own damages, even if the other party doesn’t have an insurance.