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Plan Options

Explorer Start

WHAT’S COVERED
LIMIT (UP TO)

Medical emergency

200,000

Personal accident

100,000

Personal liability

Trip cancelation

Trip curtailment

Personal baggage

Delayed baggage

Missed departure

Medical inconvenience

Personal money

Explorer Savvy

WHAT’S COVERED
LIMIT (UP TO)

Medical emergency

3,000,000

Personal accident

100,000

Personal liability

2,000,000

Trip cancelation

15,000

Trip curtailment

15,000

Personal baggage

8,000

Delayed baggage

920

Missed departure

1,900

Medical inconvenience

1,900

Personal money

1,500

We’ve got your back!

From medical emergencies to trip cancellations and lost baggage, we have you covered.

Travel Smarter with Family

Tree Explorer Smart is designed to cover all your trip essentials plus complimentary protection for children 15 and under when traveling with a parent.

Here’s how to claim

1

Access Your Account

Get access your Tree account.

2

Submit Claim Details

Fill out our simple user-friendly and completely online claim journey.

Receipts
Reports
Invoices and certificates
3

Relax

Our team will follow up and get back to you.

Frequently Asked Questions

Why do I need travel insurance?

Travel insurance protects you from unexpected events like trip cancellations, medical emergencies, lost baggage, and more. It offers financial security and peace of mind while you're away.

Is travel insurance mandatory for travelers?

While not always mandatory, travel insurance is highly recommended for peace of mind and protection against unforeseen events. Some countries may require it for visa applications.

How much does travel health insurance cost?

The cost varies depending on factors like your chosen plan, coverage level, trip duration, and age. Get a personalized quote.

How can I get travel insurance?

You can easily purchase travel insurance online through our website.

Can I buy travel insurance after my trip has started?

No, all coverage must be purchased before your journey begins.

What is the age limit for travel insurance?

We offer single-trip travel insurance for customers under 65. Customers over 65 can still purchase individual policies, but the premium will be doubled. You must be at least 18 years old to purchase a policy.

How can I cancel my policy?

You can cancel your policy by calling our customer service line at 8001240505.

What is the excess for Travel insurance?

The deductible is generally SAR 200 per person, per incident, however depending on the type of claim there may not be any deductible applied. The deductible amounts will be shown on your policy schedule.

What does trip cancellation coverage include?

This covers non-refundable trip expenses up to SAR 15,000 if you have to cancel due to covered reasons like illness, job loss, or natural disasters (SAR 200 deductible applies).

What if my trip is cut short due to an emergency?

Curtailment coverage reimburses you for unused trip expenses, including return flights (economy class), if you cut your trip short due to emergencies like illness, family death, or home damage (SAR 15,000 limit, SAR 200 deductible).

What if my flight is delayed and I miss my connection?

Missed departure coverage reimburses up to SAR 1,900 for hotel and travel expenses if your public transport or car delay causes you to miss your flight.

What is personal accident coverage?

This provides financial support up to SAR 100,000 for accidental death or permanent disability during your trip, with varying payouts for different age groups.

What does medical emergency expense coverage include?

This covers emergency medical treatment abroad, including hospitalization and transportation back to Saudi Arabia (SAR 3,000,000 limit, SAR 200 deductible).

What is the medical inconvenience benefit?

If hospitalized abroad, this benefit pays SR 125 per 24-hour inpatient period, up to SR 1,900, in addition to covered medical expenses.

How much baggage cover do you provide?

Baggage cover protects against lost, stolen, or damaged belongings up to SAR 8,000 (SAR 200 deductible). See our terms and conditions for details.

What if my luggage is delayed?

Baggage delay coverage reimburses up to SAR 920 for essential replacements if your checked baggage is delayed over 12 hours.

Does insurance cover lost or stolen money?

Personal money coverage reimburses up to SAR 1,500 for lost or stolen cash (SAR 200 deductible).

What if I accidentally damage property or injure someone?

Personal public liability coverage protects you financially, up to SAR 2,000,000, for accidental injuries or property damage you cause, including legal fees.